Happy Ludo Privacy Policy — Our Commitment to Protecting Your Data

1 Scope & Applicability

Happy Ludo is a popular online gaming and Sports Betting platform in Bangladesh. We believe your personal data belongs to you, and protecting it is our responsibility. This Privacy Policy clearly outlines what information we collect, how it is used, and the measures we take to keep it secure.

This Privacy Policy applies to the happyludo.app website, mobile application, and all digital services offered by Happy Ludo. It takes effect whenever you create an account, log in, place a bet, or use any of our services.

Happy Ludo follows international data protection standards (GDPR-inspired policies) and applicable laws in Bangladesh. Our goal is to manage your information with complete transparency, so you can enjoy our platform with total peace of mind.

2 What Information We Collect

Happy Ludo collects only the information essential to providing our services. We never ask for irrelevant or excessive data. Below is a detailed breakdown of what we collect:

2.1 Information Provided at Registration

2.2 Automatically Collected Information

When you use Happy Ludo, certain technical information is collected automatically:

• IP Address: To verify security and enforce geographic restrictions.
• Device Information: Operating system, browser version, and device model.
• Log Data: Login time, gaming activity, and transaction history.
• Cookies & Tracking: To improve the platform experience.
• Location Data: For authorized region verification purposes only.

2.3 Financial Information

Happy Ludo collects your mobile banking number and transaction details, but never stores full payment card numbers or complete bank account information. All financial transactions are processed through encrypted channels.

3 How Your Information Is Used

Happy Ludo uses collected data solely for specific and legitimate purposes. Our guiding principle is to use only what is necessary — nothing more.

• Service Delivery: To manage accounts, process payments, and ensure gaming services run smoothly.
• Identity Verification: To complete the KYC process and prevent fraud.
• Security Guaranteed: Detecting suspicious activity and preventing money laundering.
• Contact: Sending important updates, promotional offers, and support.
• Platform Improvement: Analyzing user experience to improve service quality.
• Legal Compliance: Meeting regulatory requirements and complying with legal obligations.
• Responsible Gaming: To identify problematic gaming behavior and intervene when necessary.

4 Sharing Data with Third Parties

Happy Ludo shares data with select partners only on a limited, need-to-know basis. Strict confidentiality agreements are in place for every such arrangement.

4.1 Who We May Share Your Information With

4.2 What We Will Never Share

• Your complete financial information to advertising companies.
• Your gaming habits or personal preferences for commercial purposes.
• Your contact details to spammers.
• To any government authority without a valid legal order.

5 Data Protection Measures

Happy Ludo uses industry-leading technology and practices to keep your data secure. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: 256-bit encryption across all data transmissions.
• AES-256 Storage Encryption: Full encryption of data stored on servers.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Server protection against external attacks.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Staff Training: All staff receive regular data protection training.
• Access Controls: Only authorized staff have access to data on a need-to-know basis.

6 Cookie Policy

Cookies are used on the Happy Ludo website and app. Cookies are small files stored on your device that help improve your experience. We use the following types of cookies:

6.1 Cookie Details

• Essential Cookies: Essential for maintaining login sessions and keeping the platform running properly. These cannot be disabled.
• Analytics Cookies: To understand which pages are used most — fully anonymous.
• Preference Cookies: Remembers your language, theme, and platform settings.
• Security Cookies: To prevent CSRF attacks and block session hijacking.

6.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

7 Your Rights

Every Happy Ludo user has full control over their own data. You can exercise the following rights at any time:

8 Data Retention Period

Happy Ludo retains your data only for as long as necessary. Retention periods may vary depending on the type of information:

• Account Information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Gaming Logs: 2 years for security and dispute resolution purposes.
• KYC Documents: 5 to 10 years, as required by regulatory authorities.
• Support Conversations: 2 years after resolution.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 12 months.

Once the retention period ends, your data is securely deleted or anonymized. You may request early deletion at any time, though this may not be possible where legal obligations apply.

9 Minor Protection

Happy Ludo strictly does not provide services to anyone under 18. This is one of our most important policies and we make absolutely no exceptions.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be requested in suspicious cases.
• If we become aware that data belongs to someone under 18, it is immediately deleted and the account is closed.
• Parents or guardians may file a complaint regarding their child's account.

10 Privacy Policy Changes

Happy Ludo may update this Privacy Policy when necessary. We maintain full transparency around any changes:

• You will be notified at least 15 days before any major change, via email or in-app notification.
• The date of any changes will always be shown at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy will be archived and made available upon request.